{if $ticket.creatorid}
{icon name="user" label="Created by"}
|
{$ticket.creator}
|
{/if}
{if $ticket.createtime}
{icon name="uptime" label="Creation time"}
|
{$ticket.createtime|date_format:"%Y/%m/%d %H:%M:%S"}
|
{/if}
{if $ticket.invprojectid}
{icon name="money" label="Investment project"}
|
{$ticket.invproject_name} ({$ticket.invprojectid})
|
{/if}
{icon name="uptime" label="Uptime"}
|
{$ticket.uptime}
|
{icon name="cause" label="Cause"}
|
{if $ticket.cause==2}{trans("company's side")}
{elseif $ticket.cause==1}{trans("customer's side")}
{else}{trans("unknown/other")}{/if}
|
{if isset($ticket.priority)}
{icon name="priority" label="Priority"}
|
{$_RT_PRIORITIES[$ticket.priority]}
|
{/if}
{if $ticket.parentid}
{icon name="parentticket" label="Primary ticket"}
|
{t a=$ticket.parentid|string_format:"%06d"}$a{/t}
|
{/if}
{if $ticket.relatedtickets}
{icon name="relatedticket" label="Related tickets"}
|
{foreach $ticket.relatedtickets as $i}
#{$i.id|string_format:"%06d"} {$i.subject}
{/foreach}
|
{/if}
{if $ticket.childtickets}
{icon name="childticket" label="Secondary tickets"}
|
{foreach $ticket.childtickets as $i}
#{$i.id|string_format:"%06d"} {$i.subject}
{/foreach}
|
{/if}
{if $ticket.message}
{icon name="info" label="Content"}
|
{if $ticket.contenttype == 'text/html'}
{$ticket.message}
{else}
{$ticket.message|escape|replace:"\n":" "}
{/if}
|
{/if}
{if ($event.ticket.state != $smarty.const.RT_RESOLVED || ($event.ticket.state == $smarty.const.RT_RESOLVED && $aet && ($smarty.now - $event.ticket.resolvetime) < $aet)) || (ConfigHelper::checkPrivilege('superuser'))}
{button type="link-button" icon="message" label="New Message" href="?m=rtmessageadd&ticketid={$ticket.ticketid}"}
{/if}
{button type="link-button" icon="note" label="New Note" href="?m=rtnoteadd&ticketid={$ticket.ticketid}"}
|