{include file="clearheader.html"}
LMS {$layout.lmsv} @ {$layout.hostname} {$smarty.now|date_format:"%A, %x"} {t a=$layout.logname}Created by: $a{/t} |
{t a=$ticket.ticketid|string_format:"%06d"}Ticket No. $a{/t} |
|
{trans("Subject:")} | {$ticket.subject|trunescape:50} |
{trans("Requestor:")} |
{if $ticket.customerid}
{$ticket.customername|escape} ({$ticket.customerid|string_format:"%04d"})
{if $ticket.location}
{$ticket.location} {/if} {if $ticket.requestor} {$ticket.requestor}{/if} {if $ticket.requestor_phone} {$ticket.requestor_phone}{/if} {if $ticket.requestor_mail} {$ticket.requestor_mail}{/if} {else} {if $ticket.requestor_userid} {$ticket.requestor_username} {else} {$ticket.requestor} {if $ticket.requestor_mail} {$ticket.requestor_mail} {/if} {if $ticket.requestor_phone} {$ticket.requestor_phone} {/if} {/if} {/if} |
{trans("Create time:")} | {$ticket.createtime|date_format:"%Y/%m/%d %H:%M:%S"} |
{trans("Owner:")} | {$ticket.ownername} |
{trans("Status:")} | {$ticket.status} |
{trans("Uptime:")} | {$ticket.uptime} |
{trans("Queue:")} | {$ticket.queuename} |
{trans("Message:")} |
{$ticket.messages.0.body|escape|replace:"\n":" "} |
{trans("Requests causes (last year)")} | {trans("company's side")}: {$stats.2.num|default:0}, {trans("customer's side")}: {$stats.1.num|default:0}, {trans("unknown/other")}: {$stats.0.num|default:0}, {trans("all")}: {$stats.0.num+$stats.1.num+$stats.2.num} |
{$message.createtime|date_format:"%Y/%m/%d %H:%M"} |
{trans("From:")}{if $message.type == $smarty.const.RTMESSAGE_REGULAR} {trans("Subject")}{/if} |
{if $message.type == $smarty.const.RTMESSAGE_REGULAR}
{if $message.customerid}
{$message.customername}
{elseif $message.userid}
{$message.username|escape}
{elseif $message.mailfrom}
{$message.mailfrom|escape}
{else}
{$ticket.requestor|escape}
{if $ticket.requestoremail}
<{$ticket.requestoremail|escape}>
{/if}
{/if}
{$message.subject|escape} {else} {$message.username|escape} {/if} |
{if $message.attachments}
{foreach $message.attachments as $attachment}
{$attachment.filename} {icon name="attachement"} {/foreach} {/if} |
{$message.createtime|date_format:"%Y/%m/%d %H:%M"} | {trans("From")} |
{$message.username|escape} {$message.body} |
{trans("Notes")} |
|