{extends file="layout.html"} {block name=title}LMS: {$layout.pagetitle|striphtml}{/block} {block name=module_content} {$xajax} {$group_action=is_array($message.ticketid)}

{$layout.pagetitle}

{if $group_action} {foreach $message.ticketid as $ticketid} {/foreach} {else} {/if} {box_container id="message"} {box_header icon="subject" icon_class="fa-fw" label="Subject"} {/box_header} {box_contents} {box_panel} {* {if !$group_action} {box_row icon="user" icon_class="fa-fw" label="Requestor"} {/box_row} {box_row icon="mail" icon_class="fa-fw" label="Recipient's e-mail"} {/box_row} {/if} *} {box_row icon="message" icon_class="fa-fw" label="Message template" id="message-template-row" field_id="message-templates" visible=!empty($messagetemplates)} {include file="rt/rtmessagetemplates.html" templates=$messagetemplates} {/box_row} {block name="rtmessageadd-content"} {box_row icon="edit" icon_class="fa-fw" label="Content"}
{speech_recognition target="#message-body"}
{/box_row} {/block} {box_row icon="attachment" icon_class="fa-fw" label="Attachments"} {fileupload id="files" fileupload=$fileupload form="message-form"} {/box_row} {/box_panel} {/box_contents} {box_buttons} {button type="submit" icon="save" accesskey="s" label="Submit/Send"} {button icon="cancel" onclick="location.href = '?m=rtticketview&id={$message.ticketid}';" label="Cancel"} {/box_buttons} {/box_container} {box_container id="properties"} {box_contents} {box_panel} {box_row icon="user" icon_class="fa-fw" label="Notify users" labelid="notify"} {/box_row} {box_row id="customernotify-row" icon="notify" icon_class="fa-fw" label="Notify customer" labelid="customernotify"} {/box_row} {if $group_action || !empty($contacts.mails)} {box_row icon="mail" icon_class="fa-fw" id="mailnotify-row" label="Notify customer via e-mail" labelid="mailnotify"} {/box_row} {/if} {if !$group_action && !empty($contacts.mails)} {box_row id="mailnotify-contacts" visible=!empty($message.mailnotify)} {foreach $contacts.mails as $contact} {/foreach} {/box_row} {/if} {if $group_action || !empty($contacts.phones)} {box_row icon="sms" icon_class="fa-fw" id="smsnotify-row" label="Notify customer via SMS" labelid="smsnotify"} {/box_row} {/if} {if !$group_action || !empty($contacts.phones)} {box_row id="smsnotify-contacts" visible=!empty($message.smsnotify)} {foreach $contacts.phones as $contact} {/foreach} {/box_row} {/if} {box_row icon="status" icon_class="fa-fw" label="Status"}   {/box_row} {box_row icon="cause" icon_class="fa-fw" label="Cause"} {/box_row} {if !$group_action} {box_row icon="source" icon_class="fa-fw" label="Ticket source"} {/box_row} {/if} {box_row icon="priority" icon_class="fa-fw" label="Priority"} {/box_row} {box_row icon="queue" icon_class="fa-fw" label="Queue"} {/box_row} {box_row icon="owner" icon_class="fa-fw" label="Owner"}   {/box_row} {box_row icon="verifier" icon_class="fa-fw" label="Verifier" field_id="rtverifiers"} {if $group_action || !$ticket.verifierid || $ticket.verifierid == $layout.logid} {else} {$ticket.verifier_username} {/if} {/box_row} {box_row icon="deadline" icon_class="fa-fw" label="Deadline"} {if $group_action || ConfigHelper::checkConfig('phpui.helpdesk_allow_all_users_modify_deadline') || !$ticket.verifierid || $ticket.verifierid == $layout.logid} {else} {if $message.deadline}{$message.deadline|date_format:"%Y/%m/%d %H:%M"}{else}{trans("- none -")}{/if} {/if} {/box_row} {box_row icon="queue" icon_class="fa-fw" label="Category changes"} {/box_row} {box_row id="categories" icon="categories" icon_class="fa-fw" label="Categories" class="categories"} {include file="rt/rtcategoryselection.html" name_prefix="message[categories]" categories=$categories} {/box_row} {/box_panel} {/box_contents} {/box_container}
{if !$group_action} {include file="rt/rtticketmessagesbox.html"} {/if} {/block}