{icon name="helpdesk" label="{t}Ticket No.{/t} {$ticket.ticketid|string_format:"%06d"}"} | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
{if $ticket.prev_ticketid != NULL} {button href="?m=rtticketview&id={$ticket.prev_ticketid}" icon="previous" label="Previous ticket"} {else} {button icon="previous" label="Previous ticket" disabled=true} {/if} {if $ticket.next_ticketid != NULL} {button href="?m=rtticketview&id={$ticket.next_ticketid}" label="Next ticket" icon="next"} {else} {button icon="next" label="Next ticket" disabled=true} {/if} | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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{button id="print-anchor" icon="print" label="Print"}
{if $ticket.state != $smarty.const.RT_RESOLVED || ($ticket.state == $smarty.const.RT_RESOLVED && $aet && ($smarty.now - $ticket.resolvetime) < $aet) || (ConfigHelper::checkPrivilege('superuser'))} {button type="link-button" icon="edit" tip= "Edit" label="Edit" href="?m=rtticketedit&id={$ticket.ticketid}"} {/if} {if $ticket.state != $smarty.const.RT_RESOLVED} {if (ConfigHelper::checkConfig('phpui.helpdesk_block_ticket_close_with_open_events')) && !empty($ticket['openeventcount'])} {button icon="status-resolved" label="Ticket have open assigned events!" tip="Ticket have open assigned events!" class="blend disabled"} {else} {if empty($ticket['verifier_rtime']) && $ticket['verifierid'] != Auth::GetCurrentUser() && $ticket['verifierid']} {button icon="verifier" label="Transfer to verifier" tip="Transfer to verifier" onclick="location.href='?m=rtticketedit&id={$ticket.ticketid}&action=verify';"} {else} {if !empty($ticket['verifier_rtime']) && $ticket['verifierid'] != Auth::GetCurrentUser()} {icon name="verifier"} {trans("Ticket has been transferred to verifier")} {else} {button icon="status-resolved" label="Resolve" tip="Resolve" onclick="location.href='?m=rtticketedit&id={$ticket.ticketid}&action=resolve';"} {/if} {/if} {/if} {/if} {buttons type="button" icon="dropdown2" label="Additional options"} {if ($ticket.owner != $layout.logid && $ticket.state != $smarty.const.RT_RESOLVED) || ConfigHelper::checkPrivilege('superuser')} {button id="ticket-assign-to-me" icon="user" label="Assign to me" tip="Assign to me" data_href="?m=rtticketedit&id={$ticket.ticketid}&action=assign"} {/if} {if (!$ticket.verifier && $ticket.owner != $layout.logid && $ticket.state != $smarty.const.RT_RESOLVED) || ConfigHelper::checkPrivilege('superuser')} {button id="ticket-assign2-to-me" type='link-button' icon="user" label="Assign to me as verifier" tip="Assign to me as verifier" href="?m=rtticketedit&id={$ticket.ticketid}&action=assign2"} {/if} {button type="link-button" icon="clone" label="Clone" tip="Clone" href="?m=rtticketadd&ticketid={$ticket.ticketid}"} {if $ticket.state != $smarty.const.RT_RESOLVED} {button type="link-button" icon="childticket" label="Create secondary ticket" tip="Create secondary ticket" href="?m=rtticketadd&parentid={$ticket.ticketid}"} {/if} {if count($ticket.images)} {button id="ticket-gallery-button" icon="gallery" label="Attachment gallery" tip="Attachment gallery" data_gallery="{base64_encode(json_encode($ticket.images))}"} {/if} {if $ticket.deleted == 1 && $ticket.deltime != 0 && (ConfigHelper::checkPrivilege('helpdesk_advanced_operations'))} {button id="restore-rtticket" icon="restore" label="Restore" tip="Restore" data_href="?m=rtrestore&id={$ticket.ticketid}&taction=restore"} {button id="remove-rtticket" icon="delete" label="Delete permanently" tip="Delete permanently" data_href="?m=rtticketdel&id={$ticket.ticketid}&taction=delperm"} {else} {button id="delete-rtticket" icon="delete" label="Delete" tip="Delete" data_href="?m=rtticketdel&id={$ticket.ticketid}&taction=delete"} {/if} {/buttons} |
{icon name="helpdesk" label="Requests causes (last year)"} | {trans("company's side")}: {$stats.2.num|default:0}, {trans("customer's side")}: {$stats.1.num|default:0}, {trans("unknown/other")}: {$stats.0.num|default:0}, {trans("all")}: {$stats.0.num+$stats.1.num+$stats.2.num}, {button href="?m=rtsearch&id={$customerinfo.id}" icon="helpdesk" label="Show tickets"} |
{icon name="customer" label="Customer"} | {$customerinfo.customername} {icon name="home"} {$customerinfo.address} {$customerinfo.zip} {$customerinfo.city} {if $customerinfo.phone} {icon name="phone"} {$customerinfo.phone|escape} {/if} {icon name="money"} {if $customerinfo.balance < 0}{/if}{$customerinfo.balance|money_format}{if $customerinfo.balance < 0}{/if} | {if $customerinfo.groups} ({foreach from=$customerinfo.groups item=item name=groups}{$item.name}{if $smarty.foreach.groups.iteration < count($customerinfo.groups)}, {/if}{/foreach}) {/if} |