{extends file="layout.html"} {block name=title}LMS: {$layout.pagetitle|striphtml}{/block} {block name=module_content}

{$layout.pagetitle}

{if $message.headers} {/if} {if $message.messageid} {/if} {if $message.replyto} {/if} {if $message.inreplyto} {/if} {if $message.contenttype == 'text/plain'} {else} {$message.body|message_quote} {/if} {if $message.attachments} {/if} {if $message.deleted == 1 && (ConfigHelper::checkPrivilege('helpdesk_advanced_operations'))} {/if}
{icon name="helpdesk"} {trans("Subject:")} {$message.subject|escape}
{icon name="uptime"} {trans("Date:")} {$message.createtime|date_format:"%Y/%m/%d %H:%M.%S"}
{if $message.userid} {icon name="user"} {else} {icon name="requestor"} {/if} {trans("Requestor:")} {if $message.customerid} {if $message.mailfrom} {icon name="mail"} {elseif $message.phonefrom} {icon name="sms"} {/if} {$message.customername} ({$message.customerid|escape|string_format:"%04d"}) {elseif $message.userid} {icon name="user"} {$message.username|escape} {elseif $message.mailfrom} {icon name="mail"} {$message.mailfrom|escape} {elseif $message.phonefrom} {icon name="phone"} {$message.phonefrom} {else} {$message.requestor|escape} {/if}
{icon name="message"} {trans("Headers:")}
{icon name="message"} Message-Id: {$message.messageid|escape}
{icon name="message"} Reply-To: {$message.replyto|escape}
{icon name="message"} In-Reply-To: {$message.inreplytoid|escape}
{icon name="edit"} {trans("Message:")}
{icon name="attachment"} {trans("Attachments:")} {foreach from=$message.attachments item=a} {documentview id="{$message.id}-{$a@index}" type=$a.contenttype name=$a.filename url="?m=rtmessageview&tid={$message.ticketid}&mid={$message.id}&file={urlencode($a.filename)}" text="{$a.filename} ({$a.size|string_format:"%.1f"} {$a.unit})"}
{/foreach}
{trans("Remover:")} {$message.delusername|escape}
{trans("Remove date:")} {$message.deltime|date_format:"%Y/%m/%d %H:%M.%S"}
{button type="link-button" href="?m=rtmessageadd&id={$message.id}&ticketid={$message.ticketid}" icon="message" label="Reply"} {button type="link-button" href="?m=rtticketview&id={$message.ticketid}" icon="back" label="Back"}
{/block}