{include file="header.html"}
{trans("From")}: {if $message.customerid} {$message.customername}{elseif $message.userid}{$message.username} {elseif $message.mailfrom} {$message.mailfrom|escape} {else} {$ticket.requestor|escape} {if $ticket.requestoremail} <{$ticket.requestoremail|escape}> {/if} {/if}, {trans("Time:")} {$message.createtime|date_format:"%Y/%m/%d %H:%M"} {if $message.attachments} {trans("Attachments:")}{if $message.contenttype == 'text/plain'} {$message.body|trim|escape|regex_replace:"/\r?\n/":'
'} {else} {$message.body} {/if}