{trans("Ticket History")} {if $ticket.state != 2} {trans("New Note")} {trans("New Message")} {/if}
{counter start=0 skip=1 print=false assign=msgidx} {foreach from=$ticket.messages item=message} {if isset($message.customerid) && isset($message.subject)} {counter print=false} {elseif $message.type != $smarty.const.RTNOTE} {else} {counter print=false} {/if} {/foreach}
{$message.createtime|date_format:"%Y/%m/%d %H:%M"} {trans("From:")}
{trans("Subject:")}
{if $message.customerid} {$message.customername} {elseif $message.userid} {$message.username} {elseif $message.mailfrom} {$message.mailfrom|escape} {else} {$ticket.requestor|escape} {if $ticket.requestoremail} <{$ticket.requestoremail|escape}> {/if} {/if}
{$message.subject|escape}
{if $message.attachments} {foreach $message.attachments as $attachment} {$attachment.filename} {/foreach} {/if} {trans("Details")} {if $msgidx > 0} {trans("Delete")} {/if} {if $ticket.state != 2} {trans("Answer")} {/if}
{$message.body|escape|replace:"\n":"
"}
{$message.createtime|date_format:"%Y/%m/%d %H:%M"} {trans("From:")} {$message.username}
{$message.body}
{$message.createtime|date_format:"%Y/%m/%d %H:%M"} {trans("From:")} {$message.username} {trans("Delete")}
{$message.body|escape|replace:"\n":"
"}