{include file="clearheader.html"}
<!--// $Id: rtticketprint.html,v 1.11 2007/02/21 14:02:58 alec Exp $ //-->
<TABLE width="660" align="center">
	<TR>
		<TD width="100%" align="RIGHT">
			LMS {$layout.lmsv} @ {$layout.hostname}<BR>
			{$smarty.now|date_format:"%A, %x"}<BR>
			{t 0=$layout.logname}Created by: $0{/t}
		</TD>
	</TR>
</TABLE>
<P>
<TABLE width="660" cellpadding="3" border="1" align="CENTER">
	<TR>
		<TD class="HEAD" colspan="2">
			<H1>{t 0=$ticket.ticketid|string_format:"%06d"}Ticket No. $0{/t}</H1>
		</TD>
	</TR>
	<TR>
		<TD width="1%">
			<B>{t}Subject:{/t}</B>
		</TD>
		<TD width="99%" NOWRAP>
		        <B>{$ticket.subject|escape|truncate:50:"..."}</B>
		</TD>
	</TR>
	<TR>
	        <TD width="1%">
			<B>{t}Submitter:{/t}</B>
	        </TD>
	        <TD width="99%" NOWRAP>
			{if $ticket.customerid}
				{$ticket.customername|escape}
			{else}
				{$ticket.requestor|escape} 
			{/if}
			{if $ticket.requestoremail && !$ticket.customerid}
				{$ticket.requestoremail}
			{/if}
		</TD>
	</TR>
	<TR>
		<TD width="1%" NOWRAP>
			<B>{t}Create time:{/t}</B>
		</TD>
		<TD width="99%">
			{$ticket.createtime|date_format:"%Y/%m/%d %H:%M:%S"}
		</TD>
	</TR>
	{if $ticket.ownername}
	<TR>
		<TD width="1%">
			<B>{t}Owner:{/t}</B>
		</TD>
		<TD width="99%" NOWRAP>
			{$ticket.ownername}
		</TD>
	</TR>
	{/if}
{*
	<TR>
	        <TD width="1%">
			<B>{t}Status:{/t}</B>
		</TD>
		<TD width="99%">
			{$ticket.status}
		</TD>
	</TR>
	<TR>
	        <TD width="1%">
			<B>{t}Uptime:{/t}</B>
		</TD>
		<TD width="99%" NOWRAP>
			{$ticket.uptime}
		</TD>
	</TR>
	<TR>
	        <TD width="1%">
			<B>{t}Queue:{/t}</B>
		</TD>
		<TD width="99%" NOWRAP>
			{$ticket.queuename}
		</TD>
	</TR>
*}
	<TR>
	        <TD width="1%">
			<B>{t}Message:{/t}</B>
		</TD>
		<TD width="99%">
			{$ticket.messages.0.body|escape|replace:"\n":"<BR>"}
		</TD>
	</TR>
</TABLE>
{if $stats}
<P>
<TABLE width="660" cellpadding="3" align="center">
        <TR CLASS="dark">
	        <TD width="1%" nowrap>
		        <B>{t}Requests causes (last year):{/t}</B>
		</TD>
		<TD WIDTH="99%">
		        {t}company's side{/t}: <B>{$stats.2.num|default:0}</B>,
			{t}customer's side{/t}: <B>{$stats.1.num|default:0}</B>,
		        {t}unknown/other<!plural>{/t}: <B>{$stats.0.num|default:0}</B>,
			{t}all{/t}: <B>{$stats.0.num+$stats.1.num+$stats.2.num}</B>
		</TD>
	</TR>
</TABLE>
</P>
{/if}
<P>
<TABLE width="660" cellpadding="3" align="CENTER">
	<TR>
		<TD width="100%" class="HEAD">
		{t}Notes:{/t}	
		</TD>
	</TR>
	<TR>
		<TD width="100%" class="flr">
			<P>&nbsp;
			<P>&nbsp;
			<P>&nbsp;
			<P>&nbsp;
			<P>&nbsp;
			<P>&nbsp;
		</TD>
	</TR>
</TABLE>
{include file="clearfooter.html"}